Frequently Asked Questions

1. About the Site

• How do I get started with InSight?
• What kind of Web site is this?

2. Membership

• What are the advantages of being a member?
• What if I forget my login name or password?
• How do I cancel my membership?

3. Setting Up Your PC

• How should my Internet Explorer Security Settings be configured?
• How do I clear the Internet Explorer cache?
• What kind of printer do I need to use the site?
• How do I download the required tools?
• Can I use your site with AOL?
• How should my AOL Security Settings be configured?
• I am using AOL and Windows 2000. Why are the pop-up dialogs blank when they come up?
• Can I use your site with a Macintosh, WebTV, or Netscape?
• How do I change my browser preference?
• Why do I have a problem installing the Secure XML control at login using Windows NT, 2000, or XP?

4. Getting Help

• Where can I get help with using this site?
• How do I report a problem or reach support at the web site?

5. Privacy and Security

• How is my privacy protected?
• Do you sell your e-mail lists?
• How do I stop getting e-mail from your site?

6. Setting up InSight

• What are these gray boxes that pop up? Why are there so many?
• I had a problem downloading the tools. What can I do?
• How do I clear the cache?
• I’m having a problem installing the secure XML control at login on Windows NT, 2000, or XP.

7. Uploading Data

• How do I upload data from my meter or pump?
• Which devices are supported?
• How do I use MetrikLink for uploading?
• Does InSight overwrite my data each time I upload?
• How fast are uploads?

1. About the Site

How do I get started with InSight?

Healthcare professionals interested in becoming an InSight Professional member should contact their Disetronic sales representative for information. Once a member, the healthcare professional will receive instructions on how to register for online access.

If you are a patient and a user of the D-TRON™ or D-TRON™plus insulin pumps, you may have already received an InSight membership kit from Disetronic to become an online member. The kit will contain a unique InSight Card that identifies you as qualified for membership. If a membership kit was not included with your pump when you received it, call Disetronic Customer Support at 1-800-280-7801 to ask about becoming a member.

Be sure to call 1-888-253-5001 to register and activate your membership card before attempting to login the first time.

To login, go to www.Disetronic-InSight.com.

You may login directly from the InSight home page if you are already registered.
Click Requirements to make sure that your system will support InSight.
Click First Time Users Click Here and provide the requested information.

Click Frequently Asked Questions for more information or click Contact Us to send an Email message to us.

Click Terms of Use to review the rules for using InSight.

What kind of Web site is this?

This is a unique kind of Web site – a collaborative working tool for monitoring your health. The more information you enter, the more benefit you will get from the site’s services. By entering data into the Record pages, you will be able to create graphs and reports that will show trends in your health condition over time. You can then share this information with your healthcare team.

2. Membership

What are the advantages of being a member?

Our site is an online resource that allows you to store and track all of your health related data in a completely secure and private environment. Monitoring this information keeps you informed of your progress. You are also able to share information online with your healthcare team when you call to activate your InSight Card and register with us.

What if I forget my login name or password?

When you registered for InSight, a welcome message containing your login name was sent to the e-mail address that you provided. If you still have this message, it will contain your login name. If you do not have it, click Forgot Your Login Name? on the home page and enter the required information to receive your login name via email or US Mail.

iMetrikus uses the most advanced security and encryption technology to protect your records and identity. Therefore, our support team will not be able to tell you your Login Name or Password. If the process stated above does not work for you to remember your login name and password, the content of your record will no longer be available to you. You must start a new health record to continue using the site.

How do I cancel my membership?

If you cancel your membership, you will permanently lose access to InSight services and to your personal health record. We strongly recommend you do not cancel.

If you only want to stop receiving e-mail from us, you can do the following once you have logged in:

Patients:

1. Go to the Record tab.
2. Select Personal Info.
3. Change E-mail Updates to No.
4. Click Save.

If you are a patient and want to permanently cancel your membership, click Cancel Patient Membership and complete the information on the Cancel Membership page.

Healthcare Professionals:

1. Go to the Options tab.
2. Select Preferences.
3. Change Accept E-mail to No.
4. Click Save Edits.

If you are a provider and want to permanently cancel your membership, click Cancel Provider Membership and complete the information on the Cancel Membership page.

3. Setting Up Your PC

How should my Internet Explorer Security Settings be configured?
Internet Explorer Security Settings

Your Security Settings must be set to Medium in order to download and run required components. Medium is the default setting for Microsoft Internet Explorer.

If you have changed this setting, or are uncertain about your current setting, please follow these directions before using the site:

For Users of Microsoft Internet Explorer 5.x or greater:

1. On the Tools Menu, select the Internet Options… item.
2. Click on the Security Tab.
3. Select the Internet icon.
4. Click the Default Level button.
5. Click the OK button.

For AOL 7.x Users

1. From the Settings tab, select Preferences.
2. Click on Internet Properties (WWW).
3. Click on the Security Tab.
4. Select the Internet icon.
5. Click the Default Level button.
6. Click the OK button.

For AOL 5.x or 6.x Users

1. From the My AOL icons, select Preferences.
2. Click on the WWW icon.
3. Click on the Security Tab.
4. Select the Internet icon.
5. Click the Default Level button.
6. Click the OK button.

How do I clear the Internet Explorer cache?

To clear the Internet Explorer cache:

On the Internet Explorer Tools Menu, select Internet Options.
On the General Tab, under the Temporary Internet files subheading, click the Delete Files button.
On the Delete Files dialog box, click OK. This will delete any saved temporary files.

What kind of printer do I need to use the site?

Our site will work with any standard PC printer, black and white, or color, laser, dot matrix, inkjet, or bubblejet. A color printer isn’t required, but it will make your graphs and report output look better.

How do I download the required tools?

You should be asked to download the required tools (files that are needed by your PC to use the site) when you use the site for the first time. However, you can also download the required tools at any time from www.Disetronic-InSight.com.

From the main page, click on requirements in the navigation bar near the top of the page.
Click on click here to install them now.
Once the tools have been downloaded, the Security Warning window will appear. Click Yes.

Can I use your site with AOL?

Our site is available through your AOL browser if you use AOL 5.0 or greater.

If you are using an earlier version of AOL and do not wish to update to AOL 5.x, you will need to use Internet Explorer 5.x or greater in order to use the site. You can access a link for downloading the latest version of Internet Explorer by clicking on Requirements in the navigation bar near the top of the InSight home page or by going directly to www.microsoft.com/windows/ie/.

After downloading Internet Explorer, use the following process for logging in to the site:

1. Open your AOL Internet Connection.
2. Minimize the AOL window.
3. Start Internet Explorer 5.x or greater.
4. Go to www.InSight.com in the Internet Explorer window.
5. Log on to the site in the Internet Explorer window.

How should my AOL Security Settings be configured?

Your Security Settings must be set to Medium in order to download and run the required components for using our site. Medium is the default setting for AOL. If you have changed this setting or are uncertain about your current settings, please follow these directions before using InSight:

1. Click the My AOL icon.
2. Select Preferences.
3. Click WWW.
4. Click on the Security Tab.
5. Select the Internet icon.
6. Click the Default Level button.
7. Click the OK button.

I am using AOL and Windows 2000. Why are the pop-up dialogs blank when they come up?

This is a known problem with AOL on Windows 2000. Follow the directions for downloading the latest version of Internet Explorer and use it to access the site.

Install Internet Explorer.
Open your AOL Internet Connection.
Minimize the AOL window.
Start Internet Explorer.
Go to www.Disetronic-InSight.com in the Internet Explorer window.
Log on to the site in the Internet Explorer window.

Can I use your site with a Macintosh, WebTV, or Netscape?

At this time, our site requires Microsoft 98, Me, NT, 2000, or XP and Microsoft Internet Explorer 5.x or greater. We use XML and scripting languages that are not currently supported by Macintosh, WebTV, or Netscape.

How do I change my browser preference?

When logging into InSight for the first time on a computer, you will be prompted to select your browser. Currently, we support Internet Explorer and AOL. After making your selection, this popup window will not display again on successive logins. You can, however, force this browser selection window to popup simply by pressing (and holding) down the Shift key while clicking the login icon on the InSight home page.

Why do I have a problem installing the Secure XML control at login using Windows NT, 2000, or XP?

If the most recent Secure XML control is not present on your machine at Registration or Login, you will be prompted to download the control.

When operating a Windows NT or 2000 system, you must be logged in with Administrative privileges in order to download and successfully install the Secure XML control or any of the iMetrikus Tools.

When operating a Windows XP system, you must be logged in with Administrative or Power User privileges in order to download and successfully install the Secure XML control or any of the iMetrikus Tools.

4. Getting Help

Where can I get help with using this site?

Click Help at the top of any page and also visit our Frequently Asked Questions (FAQ).

How do I report a problem or reach support at the web site?

Most of your questions about starting to use the site can be answered through our Help System or in this FAQ. If you don’t find your answer here, please allow us to assist you concerning your use of InSight by providing us with the following information:

Your Name
Your Registration Number
A description of the problem you are experiencing
A copy or description of any error messages that you received.

Email the above information to support@imetrikus.com.

5. Privacy and Security

How is my privacy protected?

Our site uses the most advanced security and encryption technology to protect the privacy of your health information. You can find out more about our data security technology through the SAIA link on the Welcome page and by reading our Terms and Conditions.

Do you sell your e-mail lists?

We value your trust, and we will maintain your privacy at all times. Therefore, we will never make your account information available to any other party. Click here for more information about our Confidentiality and Privacy Policy.

How do I stop getting e-mail from your site?

Patients:

1. Go to the Record tab.
2. Select Personal Info.
3. Change E-mail Updates to No.
4. Click Save.

Healthcare Professionals:

1. Go to the Options tab.
2. Select Preferences.
3. Change Accept E-mail to No.
4. Click Save Edits.

6. Setting Up InSight

What are these gray boxes that pop up? Why are there so many of them?

For each meter family there is a small download that will automatically popup and be installed when that meter is selected for download. For most patient users, they will just be using a couple of device types and therefore, will not see too many of these gray popup boxes. For a clinic setting that would want to install them all, these download tools are included in the one-time download form the requirements page.

I had a problem download the tools. What can I do?

Your Security Settings must be set to Medium in order to download the tools. To download the tools, follow these easy steps:

From the Requirements page, you will see a list of five interactive tools that need to be downloaded. They are the Cascading Menu Control, the Interactive Graph Utility, the Calendar Utility, the Crystal Reports Viewer, and the InSight Upload Tools.
From under the InSight Tools heading, click on the click here to install them now text link.
When the Security Warning Window appears, click Yes.
When the process is finished, you will be able to verify the following files have been placed in the Downloaded Program Files directory:

crviewer.dll
MCSiMenu.ocx
MSCAL.ocx
secureXML.dll
swebrs.dll
teesmall.ocx

How do I clear the cache?

To clear the cache in Internet Explorer, follow these easy steps:

On the Tools Menu, select the Internet Options… item.
From the General tab, under the Temporary Internet files subheading, click the Delete Files… button.
When the confirmation box appears, click the OK button.

I’m having a problem installing the Secure XML control at login on Windows NT, 2000, or XP.

If the most recent Secure XML control is not present on your machine at Registration or Login, you will be prompted to download the control.

When operating a Windows NT or 2000 system, you must be logged in with Administrative privileges in order to download and successfully install the Secure XML control or any of the iMetrikus Tools.

When operating a Windows XP system, you must be logged in with Administrative or Power User privileges in order to download and successfully install the Secure XML control or any of the iMetrikus Tools.

7. Uploading Data

How do I upload data from my meter or pump?

Once you become a member and login to InSight, the upload data popup box may automatically appear. If it is not set to launch automatically, click the “Upload Information” text link under the “What to do today” (#3) on the MyHealthCenter page. For step-by-step instructions on uploading your device, click the help button on the upload data popup.

What devices are supported?

We are constantly adding new devices as the different manufacturers develop them. For the current list of devices, please look at the drop-down list of devices in the upload data popup.

How do I use MetrikLink for uploading?

MetrikLink allows many devices to be uploaded without purchasing a separate cable for each device from the device manufacturer. If you would like to use MetrikLink with your InSight account, please call Disetronic Direct at 1-800-280-7801 to submit a request. If you already have a MetrikLink and have questions about how it is connected, click on the appropriate PDF file show below for more information.

MetrikLink Quick Setup (InSight User)
MetrikLink Quick Setup (InSight Professional User)

Does InSight overwrite my data each time I upload?

InSight will NOT overwrite data each time a device is uploaded. Only new records that were not previously uploaded will be added to your health record, which allows you to upload as often as you would like.

How fast are uploads?

The speed of uploads depends on the speed of the Internet connection as well as how many records of the data are in the device. A progress indicator is available during the upload to offer some guidance during the upload process.